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Marketers still struggle to build a unified source of data - MarTech Today

Marketers still struggle to build a unified source of data - MarTech Today | The MarTech Alert | Scoop.it
The challenges outlined by Emily Hoffman, product marketing manager for Datorama, are often the result of disparate and siloed systems across not only the marketing organization, but businesses at large. Marketing efforts are spread across various channels — paid ads, social, email, etc. — without the technology or resources to effectively tie together the data from multichannel campaigns. Meanwhile, teams managing various data sets are just as divided with marketing, business intelligence, customer service groups and more all working within their individual silos.

“Marketers really need a transparent and holistic view to see what campaigns are most effective, how their content and offers are performing and how to understand all of their engagement,” said Hoffman, “And then, on the other side, transparency across teams is equally as important because it allows stakeholders to align and to ensure that every everyone is striving toward a shared goal.”

A Forrester report from last year backs up Hoffman’s claims, finding that marketing and business intelligence teams were often too siloed to maintain effective communication patterns, even though they relied on each other for day-to-day operations. (More recent research from Forrester found that less than 40% of customer experience executives even knew where all of their customer data was stored.)
CYDigital/marteq.ios insight:

From the adjacent post: the CDP is the core to your martech stack.

 

marteq.io delivers zero party data solutions that significantly reduce digital advertising costs. Learn more: https://www.marteq.io #martech #marketing #adtech

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Don't ignore data compliance when adding 3rd party marketing tools - MarTech Today

Don't ignore data compliance when adding 3rd party marketing tools - MarTech Today | The MarTech Alert | Scoop.it
Data management has been an ongoing issue for marketing and customer experience teams for some time. Last November, Forrester reported less than 40% of the customer data executives it surveyed knew where their company’s data was even stored. The primary issue? Inadequate data management processes — only 5.6% of Forrester’s survey respondents scored a “4” or higher on a scale of 1 to 5 when measuring the company’s data management maturity level.

“Do you know where your customer data is going? If you were to map all of the interactions on your website, do you actually know which third-parties are interacting with the user data on your website when it’s rendered in the browser?” asked Wallace. “As an organization, you are actually responsible and liable for non-compliance, even if it’s one of the third-party components that you’re utilizing, in terms of CCPA and GDPR.”

Data compliance goes beyond simply enforcing CCPA regulation measures — things like allowing website visitors the ability to opt-out of their data being sold to third-parties or the right to request a business delete their personal information. True compliance includes having a handle on your data management practices, from how you store and implement data internally to knowing what data you are sharing with third-party tools.
CYDigital/marteq.ios insight:

The easiest solution is to give the consumer complete and unabated control over their data, then to request permission to use some or all of that data.

 

marteq.io delivers zero party data solutions that significantly reduce digital advertising costs. Learn more: https://www.marteq.io #martech #marketing #adtech

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